Payment Policy

At Dorovan, we strive to make your shopping experience simple, secure, and convenient. This Payment Policy outlines the accepted payment methods and related terms for purchases made through our website, Dorovan.com.

Accepted Payment Methods

We accept the following secure payment options:

  • Visa, Mastercard, Jcb, Diners Club, Amex, Discover, Apple Pay, Google Pay, Affirm

Payment Processing

  • All payments are processed at the time of purchase.
  • Transactions are handled securely through our trusted payment processing partners, ensuring your personal and financial information is protected.

Currency

  • All transactions are processed in USD.
  • If you are purchasing from outside our home country, your bank or card issuer may apply currency conversion fees.

Payment Security & Fraud Protection

  • We use industry-standard encryption (SSL/TLS) to protect your payment data during the checkout process.
  • We comply with Payment Card Industry Data Security Standard (PCI DSS) rules and guidelines (or equivalent in your region).
  • We may perform additional checks or require verification (e.g. billing address verification, OTP/2FA) to prevent fraud.
  • If your bank or card issuer declines or requests additional verification, you may need to contact them or choose a different payment method.

Disputes & Chargebacks

  • If you have an issue with your order or believe there is an error, please contact us first so we can assist.
  • Initiating a chargeback or dispute with your payment provider may delay resolution and may require additional documentation from you and from us.
  • Repeated unwarranted chargebacks may result in the suspension of future orders from your account.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam folder or contact our support team.

Failed or Declined Payments

If your payment is declined:

  • Double-check your card details or mobile payment settings.
  • Contact your bank or card provider to resolve any holds or restrictions.
  • You may also try a different payment method.

Questions

If you have any questions regarding payments, please contact us at:

Email: Support@dorovan.com

Phone: +1 (213) 377-6505

Contact Details:

Business Name: Dorovan

Address: 30 N Gould ST STE R, Sheridan, Wyoming 82801, United States

Email: Support@dorovan.com

Phone: +1 (213) 377-6505

Support: Available Monday–Friday, 9:00 AM – 5:00 PM (PST)